FREQUENTLY ASKED QUESTIONS

FAQS

How many levels of classes do you offer?

There are 10 levels of classes offered for each language. The availability of the levels varies depending on demand from students. If you do not see the level you are looking for, please contact our office at 704.548.0048 or at info@carolinalanguage.com to be put on a waiting list.

How many classes will I need to take before I can carry on a conversation?

On average most students are able to carry on a basic conversation by the end of level 4. Students who apply themselves outside of class by getting exposed to the language on a regular basis advance more quickly than those who only go to class and do the homework.

What are some things I can do outside of class to help me learn faster?

There are many opportunities in our community to read, listen to, and practice the language you are learning. Some suggestions are to read magazines, books, newspapers, and/or websites; watch foreign television, movies, and/or YouTube videos; attend foreign language events in the area; and/or attend conversation hours through groups like International House or those found on meetup.com. Anything you can do to reinforce what you are learning in class will help you tremendously.

After completing all 10 levels, will I be fluent?

Fluency requires many years of intensive study in a language. Most students who attend and participate in the classes, complete the homework, and practice the language on a regular basis will achieve proficiency in the language by the end of the 10 levels. For those who would like to work towards fluency, we offer private classes so that you can continue your studies on a more intensive level.

How do I register for a class?

You may register for a class in 1 of 4 ways:

1- Online at www.carolinalanguage.com. From the home page, use the Courses tab to select the language for which you would like to register. From there you can either click the View Courses button or scroll down to where the locations and courses are listed.

2- Via telephone by calling 704.548.0048. Please have your credit card ready when you call.

3- Via mail using our registration form. You may download that from here.

4- In person at our University City office located at 2110 Ben Craig Drive, Suite 200, Charlotte, NC 28262.

What is the registration deadline for a class?

We have a tiered pricing system for registration, so the earlier you register, the better the price you pay. In theory you can register up until the day before a class starts but we recommended registering as soon as you know that you would like to take the class as they can fill up quickly and there are no more than 8 seats available in each class.

When do I have to pay for the class?

Payment for the classes is due at the time of registration.

What forms of payment do you accept?

We accept all major credit cards (Visa, MasterCard, Discover, and American Express), checks, money orders, and cash. Cash payments must be made in person at our University office. Please do not send cash through the mail.

Is there a way to make up a missed class?

There are 3 options for making up a missed class:

1- Contact your instructor to find out what material was covered and the homework assignment and then review the lesson and complete the assignment on your own.

2- If available, attend the same session during a different scheduled class either at the same or other locations at no additional charge. This can be arranged by calling our office at 704.548.0048 to discuss available options.

3- Schedule a make-up session with an instructor by calling our office at 704.548.0048. Make-up classes are $30/hour for Spanish, French and Portuguese. Mandarin Chinese, German and Italian make-ups are $40/hour.

What is your withdrawal policy?

To obtain a refund of any amount paid for classes a request must be made in writing to info@carolinalanguage.com. Students who withdraw:

1. More than one (1) week before the start of the class will be refunded the full tuition minus $50.00 and the cost of materials.

2. From one (1) week prior to the start of the class until after the first lesson will be refunded the full tuition minus $100.00 and the cost of materials.

3. After the second lesson but before the third lesson will be refunded 50% of the tuition minus the cost of materials.

4. There are no refunds after the third lesson.

All nonrefundable tuition minus the cost of materials may be applied within six (6) months from the withdrawal date to the price of another class.

In the event that a class is delayed by The Language Academy due to low enrollment, your registration will be automatically rolled to the new date and you will be notified via email. If the new date does not fit your schedule, you are entitled to a full refund. If you miss a class, you may call The Language Academy to see what make-up opportunities are available, but no partial refunds or credits will be provided for missed classes.

Do you sell gift certificates?
Yes, we sell gift certificates! Please contact us at 704.548.0048 to purchase one or more.
Who teaches the classes? Are they native speakers?

The Language Academy has a staff of over 30 professional instructors, the majority of which are native speakers. In the rare case that they are not, they speak just as well as any native speaker.